IDC On-Site IT Technician — 24/7 Incident & Asset Support

ThunderSoft; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

ThunderSoft is seeking an on-site Data Center Technician to manage IDC operations and respond to incidents within SLA guidelines. You will perform routine site tasks, monitor infrastructure, and ensure accurate data capture and reporting.

Proficiency with office tools and IT basics is required. The role emphasizes adherence to SOPs, strong collaboration with teams, and safe handling of switches, servers, and cables.

Qualifications

• Proficiency in Microsoft Office and foundational IT equipment knowledge.
• Good communication and teamwork abilities.
• Ability to follow SOPs and ticketing workflows precisely.

Responsabilités

• Perform 7×24 and 5×8 IDC on-site duties per Client requirements.
• Respond to incidents and execute work orders meeting SLA requirements.
• Familiarize with IDC environment and monitoring systems; identify risks during inspections.
• Work with ticketing system and SOP workflows to complete all orders with zero errors.
• Understand IDC equipment including switches, servers, cables; conduct site surveys and on-site support.

Connaissances

Microsoft Office

IT equipment basics

Communication

Team collaboration

Formation

Associate degree or higher

Computer-related disciplines

Description du poste

ThunderSoft is seeking an on-site Data Center Technician to manage IDC operations and respond to incidents within SLA guidelines. You will perform routine site tasks, monitor infrastructure, and ensure accurate data capture and reporting.

Proficiency with office tools and IT basics is required. The role emphasizes adherence to SOPs, strong collaboration with teams, and safe handling of switches, servers, and cables.