Onsite IT Support Engineer - Manufacturing & MES Focus

Us3 Consulting; Île-de-France; Sur place; EUR 30 000 - 46 000; Plein temps

Résumé du poste

Us3 Consulting is seeking hands-on IT Support Engineers along with MSSQL DBAs for a large project to provide onsite technical support within manufacturing and industrial locations.

The role focuses on day-to-day user support, desktop support, application support and local IT troubleshooting, while also assisting with Windows upgrades, device refreshes and network issues.

Candidates should be able to work independently onsite and have strong communication and customer-facing skills.

Qualifications

• Hands-on IT support across desktop, network, and application areas.
• Experience providing onsite user support in manufacturing/industrial settings is a plus.
• Comfortable working independently onsite and communicating with users.
• Familiarity with Windows OS upgrades and device refreshes.
• Basic understanding of networking and enterprise applications.

Responsabilités

• Provide onsite 1st/2nd/3rd line IT support to users (depending on experience).
• Troubleshoot Windows desktops, laptops, peripherals, and standard office apps.
• Support Microsoft Windows and Microsoft 365 environments.
• Assist users with hardware, software, login, connectivity and application issues.
• Support local networking and connectivity issues.
• Assist with Windows upgrades, PC refreshes and migration projects.
• Support local printers, scanners and other workplace tech.
• Provide basic support around Cisco networking.
• Support VMware environments where required.
• Assist with MS SQL-related application/database issues and escalate DBA issues as needed.
• Support MES/manufacturing systems used within the plant.
• Assist with CAD and engineering applications.
• Support backup/recovery tools, including Rubrik.
• Log, manage and resolve incidents and service requests.
• Liaise with central IT teams and specialist support when escalation is required.
• Maintain local IT documentation and asset information.
• Support neighbouring sites where practical.

Connaissances

Communication

Customer-facing

Independence

Troubleshooting

Onsite support

Outils

Windows

Microsoft 365

Cisco networking

VMware

MS SQL

Rubrik

CAD software

MES systems

Description du poste

Us3 Consulting is seeking hands-on IT Support Engineers along with MSSQL DBAs for a large project to provide onsite technical support within manufacturing and industrial locations.

The role focuses on day-to-day user support, desktop support, application support and local IT troubleshooting, while also assisting with Windows upgrades, device refreshes and network issues.

Candidates should be able to work independently onsite and have strong communication and customer-facing skills.