IT Support Engineer — Desktop & Remote Access Pro

Axiom Technologies; France; Hybride; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Axiom Technologies is seeking a capable IT support coordinator to provide frontline and second-line helpdesk support for desktops, laptops, printers, and mobile devices. You will respond to requests via ticketing systems, phone, or in person, and help install and maintain operating systems and applications.

The role requires familiarity with Windows, Office 365, and basic networking, plus solid troubleshooting and customer-service skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Not Mandatory).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilités

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Connaissances

Desktop support

Communication

Troubleshooting

Customer service

Formation

Bachelor’s degree in CS/IT (related field)

Outils

ServiceNow

Zendesk

JIRA

Office 365

Description du poste

Axiom Technologies is seeking a capable IT support coordinator to provide frontline and second-line helpdesk support for desktops, laptops, printers, and mobile devices. You will respond to requests via ticketing systems, phone, or in person, and help install and maintain operating systems and applications.

The role requires familiarity with Windows, Office 365, and basic networking, plus solid troubleshooting and customer-service skills.