Junior IT Systems Administrator: Hybrid, Cloud & Help Desk

DeepHealth; Paris; Hybride; EUR 35 000 - 52 000; Plein temps

Résumé du poste

DeepHealth seeks a Junior System Administrator to maintain core IT systems and provide Level 1–2 Help Desk support. You will administer enterprise applications (Slack, Jira), manage user accounts, and ensure security and availability of the IT infrastructure.

The role requires troubleshooting skills, teamwork across departments, and the ability to work independently in a hybrid environment. Domestic/international travel up to 10% may be required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 2+ years of experience in a System Administrator or IT Support role.
• Experience with Windows, Linux, and macOS operating systems, Office 365, Active Directory, and networking fundamentals.
• Familiarity with ticketing systems, remote support tools, and endpoint management platforms.
• Strong problem-solving and communication skills; able to work independently and as part of a cross-functional team.
• Microsoft Office experience.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Industry certification such as CompTIA Network+, Security+, Microsoft Certified: Azure Administrator Associate, or ITIL Foundation.

Responsabilités

• Serve as a first point of contact for IT support requests, triaging and resolving common issues including password resets, software access, connectivity, and basic hardware problems.
• Provide second-level support for escalated technical issues, troubleshooting and resolving hardware, software, and network problems.
• Collaborate with Level 1 support teams and elevate to higher tiers when appropriate.
• Manage and maintain enterprise applications including Slack, Jira, and similar business‑critical platforms.
• Perform user account provisioning, access control management, and configuration changes across administered systems.
• Coordinate with vendors on application updates, support cases, and licensing renewals.
• Configure, deploy, and decommission hardware including desktops, laptops, and peripherals.
• Maintain accurate asset tagging and inventory records.
• Support remote and hybrid workers with equipment provisioning and hardware needs.
• Sanitize and process media and equipment for secure e‑waste disposal in accordance with DeepHealth policy.
• Utilize monitoring tools to ensure system availability and performance, responding to alerts and proactively identifying potential issues.
• Conduct regular audits of systems, user accounts, and configurations to ensure alignment with internal policies and external regulatory requirements.
• Oversee backup schedules and validate successful completion of data backups.
• Assist with disaster recovery testing and planning.
• Serve as the on‑site hands‑on resource for remote IT teams, facilitating hardware troubleshooting, remote access, and physical maintenance.
• Coordinate and apply operating system and application patches, testing and validating updates to minimize service disruption.
• Maintain accurate documentation of systems, configurations, procedures, and support tickets.
• Create and update knowledge base articles for internal IT use.

Connaissances

Troubleshooting

Communication

Cross-functional teamwork

Problem-solving

Independent work

Formation

Bachelor's degree in Computer Science / IT or related field

Equivalent professional experience

Outils

Office 365

Active Directory

AWS

GCP

Azure

Description du poste

DeepHealth seeks a Junior System Administrator to maintain core IT systems and provide Level 1–2 Help Desk support. You will administer enterprise applications (Slack, Jira), manage user accounts, and ensure security and availability of the IT infrastructure.

The role requires troubleshooting skills, teamwork across departments, and the ability to work independently in a hybrid environment. Domestic/international travel up to 10% may be required.