Hybrid Enterprise CSM — Growth & Cross-Sell Leader

Management Intelligence Consulting; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Latest Macbook

Home office budget

English classes for all levels

Online and onsite yoga classes 3x/week

Yearly company gatherings

Résumé du poste

Prismic is seeking a Senior Customer Success Manager to drive expansion, retention and adoption within a strategic account portfolio. You will own the full customer journey, from identifying expansion opportunities to closing deals, while maintaining strong executive relationships across Europe.

Travel is required quarterly within Europe. The role emphasizes cross-sell, upsell, and driving ARR growth through high-value engagements with Fortune 500 and startup clients alike.

Qualifications

• 6+ years in a Senior CSM/ Senior Account Manager/ Expansion Manager role, with cross-sell and upsell experience.
• Experience handling multi-threaded sales processes and managing C-level stakeholders.
• Fluent in French and English (oral and written).
• Proven ability to map opportunities and close complex deals

Responsabilités

• Own and manage a portfolio of high-value clients from startups to Fortune 500s.
• Build and execute mid- to long-term strategies to maximize cross-sell and upsell opportunities.
• Lead the full sales cycle from opportunity detection to deal closure and renewal.
• Engage with C-level stakeholders to align on goals and value realization.
• Drive adoption and influence customer health scores while mitigating risks.

Description du poste

Prismic is seeking a Senior Customer Success Manager to drive expansion, retention and adoption within a strategic account portfolio. You will own the full customer journey, from identifying expansion opportunities to closing deals, while maintaining strong executive relationships across Europe.

Travel is required quarterly within Europe. The role emphasizes cross-sell, upsell, and driving ARR growth through high-value engagements with Fortune 500 and startup clients alike.