Global IT Support & MacOS Fleet Admin

Mirakl; Paris; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Mirakl Paris office is the base for Corporate IT, with 1 remote day per week. You’ll join the IT Corporate Director-led team, supporting a global workforce across multiple offices and remote workers to keep Mirakl’s IT infrastructure robust.

You will help manage network upgrades, SSO, and tool migrations, administer SaaS platforms, and oversee a Meraki-based multi-site network, ensuring security and seamless user experiences for 750+ colleagues.

Qualifications

• A first significant experience in IT administration, including SaaS application management and MacOS fleet management with an MDM.
• Proven scripting skills on Windows (PowerShell) and/or macOS environments.
• Previous experience in a multi-site, multi-OS IT environment is a strong plus.

Responsibilities

• Support the IT Director on global projects — including network upgrades, SSO, and tool migrations — and actively contribute to the team’s AI automation and scripting initiatives.
• Administer the device fleet ensuring security compliance, manage IT stock, and maintain the availability and quality of all user-facing equipment (Zoom rooms, mobile fleet, iPads, Mac/Windows devices).
• Manage our enterprise SaaS solutions (Slack, Zoom, GSuite, Jumpcloud, etc.) and administer our multi-site Meraki network infrastructure (firewalls, switches, Wi‑Fi).
• Prepare IT onboarding and offboarding packages for new joiners and departing employees, and manage and process internal support tickets.
• Provide technical support to 400+ internal users across multiple sites, handling their requests and contributing to incident diagnosis and resolution.

Skills

MacOS fleet management via MDM

Network administration (Cisco Meraki)

SaaS platform management

Scripting (PowerShell / macOS)

Cloud-oriented IT tools and infra

Tools

GSuite / Google Workspace

JumpCloud

Confluence

Slack

Google Meet

Cisco Meraki

Job description

Mirakl Paris office is the base for Corporate IT, with 1 remote day per week. You’ll join the IT Corporate Director-led team, supporting a global workforce across multiple offices and remote workers to keep Mirakl’s IT infrastructure robust.

You will help manage network upgrades, SSO, and tool migrations, administer SaaS platforms, and oversee a Meraki-based multi-site network, ensuring security and seamless user experiences for 750+ colleagues.