Global IT Helpdesk & Mac Fleet Administrator - Hybrid

Mirakl; Paris; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Mirakl in Paris is seeking a IT Corporate IT Administrator to join our Corporate IT team. You’ll support global projects, manage device fleets, and oversee multi-site IT operations across the organization.

Responsibilities include SaaS management (Slack, Zoom, GSuite, Jumpcloud), Meraki network administration, onboarding/offboarding, and providing hands-on support to 400+ internal users while driving security and automation initiatives.

Qualifications

• Experience in IT administration with SaaS management and MacOS fleet management.
• Scripting skills on Windows PowerShell and/or macOS.
• Experience in multi-site, multi-OS IT environments.

Responsibilities

• Support the IT Director on global projects — including network upgrades, SSO, and tool migrations — and actively contribute to the team's AI automation and scripting initiatives.
• Administer the device fleet ensuring security compliance, manage IT stock, and maintain the availability and quality of all user-facing equipment (Zoom rooms, mobile fleet, iPads, Mac/Windows devices).
• Manage our enterprise SaaS solutions (Slack, Zoom, GSuite, Jumpcloud, etc.) and administer our multi-site Meraki network infrastructure (firewalls, switches, Wi-Fi).
• Prepare IT onboarding and offboarding packages for new joiners and departing employees, and manage and process internal support tickets.
• Provide technical support to 400+ internal users across multiple sites, handling their requests and contributing to incident diagnosis and resolution.

Skills

IT administration

SaaS management

Scripting (PowerShell/macOS)

Multi-site management

MDM (MacOS)

Tools

Cisco Meraki

JumpCloud

GSuite

Slack

Job description

Mirakl in Paris is seeking a IT Corporate IT Administrator to join our Corporate IT team. You’ll support global projects, manage device fleets, and oversee multi-site IT operations across the organization.

Responsibilities include SaaS management (Slack, Zoom, GSuite, Jumpcloud), Meraki network administration, onboarding/offboarding, and providing hands-on support to 400+ internal users while driving security and automation initiatives.