Mac IT Ops Specialist (Freelance) – 6-Month Mission, Paris

Sweep SAS; Paris; Hybrid; EUR 40,000 - 54,000; Full time

Job summary

Sweep SAS is seeking a Senior IT Support Engineer (freelance) to reinforce IT operations in Paris for a defined 6-month period. You’ll onboard quickly, work autonomously from day one and own day-to-day support and device logistics, keeping the queue managed during a busy period.

This on-site role collaborates with the CTO and IT team, with potential travel to Montpellier and London (expenses covered). It’s hands-on, operational work, not architectural, focusing on delivering reliable macOS

Qualifications

• Senior, fully autonomous IT support / IT operations professional with no ramp-up time.
• Hands-on macOS experience and an MDM (e.g. Jamf, Kandji or Mosyle).
• Experience in high-volume helpdesk and device logistics.
• Comfortable on-site work and hardware handling.
• Fluent in English and French.

Responsibilities

• Own and clear the IT helpdesk backlog for internal users across the macOS ecosystem, in line with SLAs.
• Manage the full device / fleet logistics: imaging, configuring, shipping, retrieving, repairing and reassigning Macs and peripherals.
• Run hardware onboarding and offboarding for joiners and leavers, including during peak waves.
• Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate.
• Coordinate repairs, RMAs and returns with vendors and couriers.
• Perform endpoint enrolment and management tasks via our MDM.
• Document procedures in clear, reusable runbooks so processes remain repeatable after the mission ends.

Skills

Senior IT support

Autonomous

Bilingual English-French

Problem solving

Attention to detail

Tools

Jamf

Kandji

Mosyle

Job description

Sweep SAS is seeking a Senior IT Support Engineer (freelance) to reinforce IT operations in Paris for a defined 6-month period. You’ll onboard quickly, work autonomously from day one and own day-to-day support and device logistics, keeping the queue managed during a busy period.

This on-site role collaborates with the CTO and IT team, with potential travel to Montpellier and London (expenses covered). It’s hands-on, operational work, not architectural, focusing on delivering reliable macOS