IT Helpdesk Administrator

Mirakl; Paris; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Mirakl Paris office is the base for Corporate IT, with 1 remote day per week. You’ll join the IT Corporate Director-led team, supporting a global workforce across multiple offices and remote workers to keep Mirakl’s IT infrastructure robust.

You will help manage network upgrades, SSO, and tool migrations, administer SaaS platforms, and oversee a Meraki-based multi-site network, ensuring security and seamless user experiences for 750+ colleagues.

Qualifications

• A first significant experience in IT administration, including SaaS application management and MacOS fleet management with an MDM.
• Proven scripting skills on Windows (PowerShell) and/or macOS environments.
• Previous experience in a multi-site, multi-OS IT environment is a strong plus.

Responsibilities

• Support the IT Director on global projects — including network upgrades, SSO, and tool migrations — and actively contribute to the team’s AI automation and scripting initiatives.
• Administer the device fleet ensuring security compliance, manage IT stock, and maintain the availability and quality of all user-facing equipment (Zoom rooms, mobile fleet, iPads, Mac/Windows devices).
• Manage our enterprise SaaS solutions (Slack, Zoom, GSuite, Jumpcloud, etc.) and administer our multi-site Meraki network infrastructure (firewalls, switches, Wi‑Fi).
• Prepare IT onboarding and offboarding packages for new joiners and departing employees, and manage and process internal support tickets.
• Provide technical support to 400+ internal users across multiple sites, handling their requests and contributing to incident diagnosis and resolution.

Skills

MacOS fleet management via MDM

Network administration (Cisco Meraki)

SaaS platform management

Scripting (PowerShell / macOS)

Cloud-oriented IT tools and infra

Tools

GSuite / Google Workspace

JumpCloud

Confluence

Slack

Google Meet

Cisco Meraki

Job description

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information: www.mirakl.com.

Mirakl in Numbers:

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
• 350+ Mirakl Tech teams members mainly based in France
• 5 Saas Solutions

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We’re proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We’re committed to our clients’ success

The Team You’ll Join

You’ll be part of our Corporate IT team led by David Lepinay, IT Corporate Director.

The team consists of 7 IT professionals covering 6 offices across Paris, Bordeaux, Boston, London, Munich, and Barcelona, as well as remote workers, supporting a community of 750+ Mirakl employees worldwide. Together, you’ll be ensuring the seamless operation of Mirakl’s IT infrastructure and empowering every Mirakl worker with the tools and support they need to do their best work.

This role is based in our Paris Office, and entitled to 1 day of remote per week.

Your Impact

• Support the IT Director on global projects — including network upgrades, SSO, and tool migrations — and actively contribute to the team’s AI automation and scripting initiatives.
• Administer the device fleet ensuring security compliance, manage IT stock, and maintain the availability and quality of all user-facing equipment (Zoom rooms, mobile fleet, iPads, Mac/Windows devices).
• Manage our enterprise SaaS solutions (Slack, Zoom, GSuite, Jumpcloud, etc.) and administer our multi-site Meraki network infrastructure (firewalls, switches, Wi‑Fi).
• Prepare IT onboarding and offboarding packages for new joiners and departing employees, and manage and process internal support tickets.
• Provide technical support to 400+ internal users across multiple sites, handling their requests and contributing to incident diagnosis and resolution.

What You’ll Bring to the Role

Experience:

• A first significant experience in IT administration, including SaaS application management and MacOS fleet management with an MDM
• Proven scripting skills on Windows (PowerShell) and/or macOS environments
• Previous experience in a multi-site, multi-OS IT environment is a strong plus

Skills:

• MacOS fleet management via MDM
• Network administration (Cisco Meraki or similar)
• SaaS platform management
• Scripting (PowerShell / macOS)
• Cloud-oriented IT tools and infrastructure

Tools Used

SaaS Solutions: GSuite, Jumpcloud, Siit, Google Meet, Slack, Confluence

OS: macOS, Windows, Linux

Hardware: MacBook Pro, Lenovo ThinkPad X1, Cisco Meraki (firewalls, switches, Wi‑Fi), iPhones, iPads, and other mobile devices

Languages

• French : Fluent — written and spoken
• English: Professional proficiency

Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you’re not an exact match.

1. TA Screen — An introductory call with one of our Talent Acquisition partners to explore your background and motivation
2. Manager Interview — A conversation with David Lepinay to dive into your experience and assess your fit for the role
3. 2 x STAR Interviews — To assess your alignment with our values and meet other stakeholders you’ll be interacting with

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.