Senior IT Support & MacOS Fleet Ops Engineer

SWEEP; Paris; Hybrid; EUR 52,000 - 62,000; Full time

Job summary

Sweep is seeking a Senior IT Support Engineer to join our IT team. You’ll own day-to-day IT support and device logistics, helping keep our fleet and users running smoothly as the company grows.

This hands-on role is on-site with a hybrid work model across our Paris offices, reporting to the CTO and collaborating with the IT & Security function. You’ll streamline processes, manage incidents, and improve how we support a fast-paced, remote-friendly environment.

Qualifications

• Senior, autonomous IT support / operations professional.
• Hands-on experience with the macOS ecosystem and an MDM (e.g. Jamf, Kandji or Mosyle).
• Strong track record in device lifecycle, fleet logistics and high-volume helpdesk operations.
• Comfortable working on-site and handling hardware logistics in person.
• Experience in a fast-paced, remote-friendly company.
• Fluent in English and French, with excellent written and spoken skills.
• Good problem-solving skills and attention to detail.

Responsibilities

• Own the IT helpdesk and handling day-to-day support for internal users across the macOS ecosystem, in line with our SLAs.
• Handling full device and fleet logistics: imaging, configuring, shipping, and reassigning Macs and peripherals.
• Running hardware onboarding and offboarding for joiners and leavers, including during peak hiring periods.
• Managing device inventory and stock (spares, accessories, shipping materials) and keeping it accurate.
• Coordinating repairs, RMAs and returns with vendors and couriers.
• Performing endpoint enrolment and management tasks via our MDM.
• Documenting procedures in clear, reusable runbooks and continuously improving our support processes.

Skills

macOS

MDM

Device logistics

Helpdesk ops

On-site

English

French

Tools

Jamf

Kandji

Mosyle

Job description

Sweep is seeking a Senior IT Support Engineer to join our IT team. You’ll own day-to-day IT support and device logistics, helping keep our fleet and users running smoothly as the company grows.

This hands-on role is on-site with a hybrid work model across our Paris offices, reporting to the CTO and collaborating with the IT & Security function. You’ll streamline processes, manage incidents, and improve how we support a fast-paced, remote-friendly environment.