Global IT Service Management Lead – Remote option

Pernod Ricard; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global leader in Wine & Spirits is looking for a Global Service Management Lead to drive ITIL-aligned service management processes. This role requires deep expertise in IT Service Management, strong stakeholder management skills, and experience with tools like ServiceNow and Power BI. The successful candidate will oversee service management across global tech services and act as a key escalation point for incidents. The company offers a collaborative workplace, remote work options, and a comprehensive benefits package.

Prestations

Remote work (up to 2 days a week)

Profit-sharing

Comprehensive mutual insurance

Skills development opportunities

Qualifications

• Deep expertise in IT Service Management with strong working knowledge of ITIL.
• Experience managing global teams and working with external service providers.
• Comfortable working in a fast-paced environment with a proactive approach.

Responsabilités

• Lead the implementation of ITIL-aligned processes across global tech services.
• Oversee performance of service management tools ensuring continuous improvement.
• Act as escalation point for major incidents and service disruptions.

Connaissances

IT Service Management

Stakeholder Management

Communication Skills

Continuous Improvement Mindset

Formation

ITIL Certification

Outils

ServiceNow

Power BI

JIRA

Confluence

Description du poste

A global leader in Wine & Spirits is looking for a Global Service Management Lead to drive ITIL-aligned service management processes. This role requires deep expertise in IT Service Management, strong stakeholder management skills, and experience with tools like ServiceNow and Power BI. The successful candidate will oversee service management across global tech services and act as a key escalation point for incidents. The company offers a collaborative workplace, remote work options, and a comprehensive benefits package.