Global Customer Service Specialist - Logistics & Export

Sibelco Group; Mios; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Sibelco Group is looking for a Customer Service and Logistics Specialist based in Mios, Nouvelle-Aquitaine. The role involves ensuring excellent customer service, managing orders, and handling documentation in compliance with regulations.

The ideal candidate has a bachelor’s degree in Logistics or Business Administration and experience in an international logistics environment. Proficient English and local language skills are required. The position is permanent and supports a diverse workforce.

Qualifications

• Bachelor degree in Logistics, Business Administration, Transportation or equivalent experience.
• Prior experience in customer services or logistics role in an international environment.
• Proficient verbal & writing skills in English and local language.

Responsabilités

• Act as first line of service for customers, coordinating commercial, technical, or operational issues.
• Communicate with customers for order entry and amendments and ensure compliant documentation.
• Log external complaints and provide feedback post-investigation.
• Update systems and shipment files for auditing.
• Perform inbound and outbound forwarding activities.
• Track shipments and coordinate customs clearance for overseas deliveries.

Connaissances

Customer service

Logistics

Order management

Data management

Export/import documentation

English proficiency

Local language proficiency

Formation

Bachelor degree in Logistics, Business Administration, or related field

Description du poste

Sibelco Group is looking for a Customer Service and Logistics Specialist based in Mios, Nouvelle-Aquitaine. The role involves ensuring excellent customer service, managing orders, and handling documentation in compliance with regulations.

The ideal candidate has a bachelor’s degree in Logistics or Business Administration and experience in an international logistics environment. Proficient English and local language skills are required. The position is permanent and supports a diverse workforce.