Global Customer Service Associate - Logistics & Tech

NRF (Nederlandse Radiateuren Fabriek); Valenciennes; On-site; EUR 28,000 - 35,000; Full time

Job summary

A dynamic international company in Valenciennes is seeking a Customer Service Officer to manage customer inquiries and enhance their satisfaction. The successful candidate will take orders via email and phone, collaborate with logistics, and prepare documentation related to transport and invoicing. Fluency in English and approximately one year of experience in a customer service role are required. This position offers a chance to be part of a team that thrives on continuous improvement and teamwork.

Qualifications

• Must have a minimum of secondary education with a high-school exam.
• Fluency in English is essential.
• Approx. 1 year of experience in Customer Service or similar office position required.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Take orders by email or in the system.
• Receive phone calls from customers.
• Prepare order confirmations and documentation for transport and invoicing.
• Collaborate with the logistics department for shipment organization.
• Process return and credit/debit memos as required.
• Liaise with Central Planning on delivery timelines.
• Support administrative duties in the office.

Skills

Fluent in English

Customer service experience

Critical thinking

Task prioritization

Education

High school diploma

Job description

A dynamic international company in Valenciennes is seeking a Customer Service Officer to manage customer inquiries and enhance their satisfaction. The successful candidate will take orders via email and phone, collaborate with logistics, and prepare documentation related to transport and invoicing. Fluency in English and approximately one year of experience in a customer service role are required. This position offers a chance to be part of a team that thrives on continuous improvement and teamwork.