French-Speaking Customer Experience Specialist (Logistics)

Maersk; Villeneuve-d'Ascq; On-site; EUR 30,000 - 45,000; Full time

Job summary

Damco Spain SL is seeking a Customer Experience Consultant in Villeneuve-d'Ascq, France. This role involves managing the shipment process for small to mid-sized customers, ensuring timely resolution of issues, and providing exceptional customer service.

The ideal candidate will possess strong experience in freight forwarding, fluent French and English communication skills, and a customer-centric approach. Joining us means becoming part of a diverse, value-driven international environment, focused on enhancing global trade.

Qualifications

• Strong experience in customer service in freight forwarding and logistics.
• Fluency in English and mandatory French.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage the end-to-end shipment process for small/mid-sized customers.
• Ensure timely resolution of customer issues.
• Build strong relationships with all stakeholders.

Skills

Customer service experience

Customer-centric mindset

Problem-solving skills

Communication skills

Teamwork

Tools

MS Excel

Job description

Damco Spain SL is seeking a Customer Experience Consultant in Villeneuve-d'Ascq, France. This role involves managing the shipment process for small to mid-sized customers, ensuring timely resolution of issues, and providing exceptional customer service.

The ideal candidate will possess strong experience in freight forwarding, fluent French and English communication skills, and a customer-centric approach. Joining us means becoming part of a diverse, value-driven international environment, focused on enhancing global trade.