Global Vehicle Claims & Customer Service Specialist

CMA CGM; France; On-site; EUR 40,000 - 52,000; Full time

Job summary

CEVA Logistics is seeking a Global Customer Service Professional for our Finished Vehicle Logistics operations in Courbevoie. You will bridge international clients with internal logistics teams to ensure seamless communication and efficient resolution of inquiries.

You will engage with global stakeholders, coordinate across departments, and contribute to process improvements in a fast-paced, multinational environment. A dynamic role within our Control Tower division awaits you.

Qualifications

• Proven experience in customer service or claims management within logistics or supply chain.
• Excellent communication skills for global stakeholders.
• Ability to work in a fast-paced, multicultural environment.
• Strong organizational skills with attention to detail and multi-tasking.

Responsibilities

• Manage global customer claims with accuracy and responsiveness, ensuring timely resolution.
• Act as central point of contact for customers, providing updates on claim statuses.
• Coordinate with internal departments to liaise on investigations and logistics planning.
• Maintain detailed records of claims and communications for transparency and improvement.
• Monitor claim trends and support improvements in service processes.

Skills

Communication skills

Multicultural collaboration

Organizational skills

Problem-solving

Customer service/claims experience

Job description

CEVA Logistics is seeking a Global Customer Service Professional for our Finished Vehicle Logistics operations in Courbevoie. You will bridge international clients with internal logistics teams to ensure seamless communication and efficient resolution of inquiries.

You will engage with global stakeholders, coordinate across departments, and contribute to process improvements in a fast-paced, multinational environment. A dynamic role within our Control Tower division awaits you.