Global Customer Service Specialist - Logistics & Claims

American President Lines; France; À distance; EUR 36 000 - 58 000; Plein temps

Résumé du poste

CEVA France SASU is seeking a dedicated Global Customer Service Professional to join our Finished Vehicle Logistics operations at Courbevoie. You will act as a vital link between international clients and internal logistics teams, ensuring seamless communication and efficient resolution of inquiries.

In this fast-paced, multicultural environment, you will coordinate with operations, compliance, and transport, maintain detailed records, and monitor claim trends to drive service improvements while

Qualifications

• Proven experience in customer service or claims management.
• Excellent communication skills to engage effectively with global stakeholders.
• Ability to work collaboratively in a fast-paced and multicultural environment.

Responsabilités

• Manage global customer claims with accuracy and responsiveness, ensuring timely resolution and customer satisfaction.
• Act as a central point of contact for customers, addressing inquiries and providing clear updates on claim statuses.
• Coordinate with internal departments including operations, compliance, and transport to liaise on claim investigations and logistics planning.
• Maintain detailed and precise records of claims and communication to support transparency and continuous improvement.
• Monitor and analyse claim trends to recommend enhancements in our service processes and to prevent reoccurrence.
• Support cross-functional projects aimed at improving customer service protocols and operational workflows.

Connaissances

Customer service

Claims management

Global coordination

Multicultural teamwork

Attention to detail

Description du poste

CEVA France SASU is seeking a dedicated Global Customer Service Professional to join our Finished Vehicle Logistics operations at Courbevoie. You will act as a vital link between international clients and internal logistics teams, ensuring seamless communication and efficient resolution of inquiries.

In this fast-paced, multicultural environment, you will coordinate with operations, compliance, and transport, maintain detailed records, and monitor claim trends to drive service improvements while