Global Customer Service Specialist - Logistics & Claims

CMA CGM; France; Remote; EUR 36,000 - 58,000; Full time

Job summary

CEVA France SASU is seeking a dedicated Global Customer Service Professional to join our Finished Vehicle Logistics operations at Courbevoie. You will act as a vital link between international clients and internal logistics teams, ensuring seamless communication and efficient resolution of inquiries.

In this fast-paced, multicultural environment, you will coordinate with operations, compliance, and transport, maintain detailed records, and monitor claim trends to drive service improvements while

Qualifications

• Proven experience in customer service or claims management.
• Excellent communication skills to engage effectively with global stakeholders.
• Ability to work collaboratively in a fast-paced and multicultural environment.

Responsibilities

• Manage global customer claims with accuracy and responsiveness, ensuring timely resolution and customer satisfaction.
• Act as a central point of contact for customers, addressing inquiries and providing clear updates on claim statuses.
• Coordinate with internal departments including operations, compliance, and transport to liaise on claim investigations and logistics planning.
• Maintain detailed and precise records of claims and communication to support transparency and continuous improvement.
• Monitor and analyse claim trends to recommend enhancements in our service processes and to prevent reoccurrence.
• Support cross-functional projects aimed at improving customer service protocols and operational workflows.

Skills

Customer service

Claims management

Global coordination

Multicultural teamwork

Attention to detail

Job description

CEVA France SASU is seeking a dedicated Global Customer Service Professional to join our Finished Vehicle Logistics operations at Courbevoie. You will act as a vital link between international clients and internal logistics teams, ensuring seamless communication and efficient resolution of inquiries.

In this fast-paced, multicultural environment, you will coordinate with operations, compliance, and transport, maintain detailed records, and monitor claim trends to drive service improvements while