Global Claims & Customer Service Lead

CMA CGM; Courbevoie; On-site; EUR 38,000 - 48,000; Full time

Job summary

CEVA Logistics France SASU is seeking a dedicated Global Customer Service Professional to join our Control Tower division in Courbevoie. You will serve as a vital link between our international clients and internal logistics teams, ensuring seamless communication and coordination for finished vehicle logistics.

Responsibilities include managing global claims, coordinating with operations, maintaining records, and driving process improvements.

Qualifications

• Proven experience in customer service or claims management.
• Excellent communication skills for global stakeholders.
• Ability to work collaboratively in a fast-paced, multicultural environment.
• Strong organizational skills with attention to detail and prioritization.
• Proactive problem-solving and customer-focused service delivery.

Responsibilities

• Manage global customer claims with accuracy and responsiveness.
• Act as central point of contact for customers and provide updates on claim statuses.
• Coordinate with internal departments including operations, compliance, and transport.
• Maintain detailed records of claims and communications for transparency.
• Monitor claim trends and contribute to process improvements.
• Support cross-functional projects to improve service protocols and workflows.

Skills

Customer service

Claims management

Communication

Multicultural teamwork

Organization

Job description

CEVA Logistics France SASU is seeking a dedicated Global Customer Service Professional to join our Control Tower division in Courbevoie. You will serve as a vital link between our international clients and internal logistics teams, ensuring seamless communication and coordination for finished vehicle logistics.

Responsibilities include managing global claims, coordinating with operations, maintaining records, and driving process improvements.