French Travel Customer Specialist — Relocation Support

Innopath Consulting Lda; Lille; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Meal allowance

Health & life insurance

Relocation support

Onsite work environment

Job summary

Innopath Consulting Lda in Lille, France, is seeking a Customer Specialist to support customers through phone, email, chat, and other digital channels. You will handle inquiries about orders, accounts, products, and services, delivering personalised assistance to ensure a smooth customer journey.

The role requires fluent French (C1/C2) and strong English (B2), with eligibility for EU/Portuguese residence. You will work in an onsite office and contribute to ongoing service improvements through

Qualifications

• Languages: French (C1/C2) and English (B2) proficiency.
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Strong verbal and written communication skills. Please demonstrate a customer-oriented approach.

Responsibilities

• Deliver high-quality customer support through phone, email, chat, and other digital channels.
• Respond to questions regarding orders, accounts, products, and services.
• Identify the best solutions to customers’ requests and provide accurate guidance.
• Handle complaints calmly and professionally while offering resolutions.
• Guide customers through relevant procedures and platforms.

Skills

Fluent French (C1/C2)

English proficiency (B2)

Job description

Innopath Consulting Lda in Lille, France, is seeking a Customer Specialist to support customers through phone, email, chat, and other digital channels. You will handle inquiries about orders, accounts, products, and services, delivering personalised assistance to ensure a smooth customer journey.

The role requires fluent French (C1/C2) and strong English (B2), with eligibility for EU/Portuguese residence. You will work in an onsite office and contribute to ongoing service improvements through