French Customer Specialist — Multichannel Travel Support

Cross Border Talents; Perpignan; Sur place; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Health insurance

Life insurance

Relocation package

Onsite work

Résumé du poste

Cross Border Talents in France is seeking a Customer Specialist to join an international team and deliver high-quality support across orders, accounts, products, and services. You will communicate via phone, email, chat, and digital platforms, guiding customers with clear information and friendly, proactive service.

Fluency in French and English, EU citizenship or Portuguese residency, and a passion for travel are required; relocation assistance is offered.

Qualifications

• Language skills: Fluent in French and English at required levels.
• Eligibility: EU citizenship or valid Portuguese residency.
• Skills: Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive and growth-minded in travel.

Responsabilités

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Connaissances

Analytical

Creative

Communication

Description du poste

Cross Border Talents in France is seeking a Customer Specialist to join an international team and deliver high-quality support across orders, accounts, products, and services. You will communicate via phone, email, chat, and digital platforms, guiding customers with clear information and friendly, proactive service.

Fluency in French and English, EU citizenship or Portuguese residency, and a passion for travel are required; relocation assistance is offered.