French Customer Experience Specialist - Relocation Support

Cbtalents; Marseille; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Attractive Salary

Meal Allowance

Health & Life Insurance

Relocation Support

Onsite Environment

Résumé du poste

Cbtalents in Marseille is hiring a Customer Specialist to support customers across orders, accounts, products, and services. You will provide accurate, timely assistance via phone, email, chat, and other digital platforms, ensuring smooth and professional experiences.

Fluent French (C1/C2) and good English (B2) are required; EU citizenship or Portuguese residence permit. The role emphasizes proactive, organized, problem-solving customer care and a desire to grow in the Travel industry.

Qualifications

• Fluent in French (C1/C2) and good command of English (B2).
• EU citizenship or valid Portuguese residence permit.
• Strong verbal and written communication skills.
• Analytical thinking with a practical problem-solving approach.
• Customer-oriented, proactive, organised, detail-focused, and eager to learn.
• Motivation to develop professionally within the Travel industry.

Responsabilités

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

Description du poste

Cbtalents in Marseille is hiring a Customer Specialist to support customers across orders, accounts, products, and services. You will provide accurate, timely assistance via phone, email, chat, and other digital platforms, ensuring smooth and professional experiences.

Fluent French (C1/C2) and good English (B2) are required; EU citizenship or Portuguese residence permit. The role emphasizes proactive, organized, problem-solving customer care and a desire to grow in the Travel industry.