French-Speaking Moderator & Support Specialist in Athens

Cbtalents; Périgueux; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Well-being support

Relocation support available

Résumé du poste

Cbtalents is seeking a French-speaking agent to join an international team in Athens. You will contribute to content moderation, customer support, and improving AI systems by helping ensure safe and reliable platform experiences for users worldwide.

Responsibilities include reviewing user content, investigating reports, providing chat and email support, and collaborating with Trust & Safety to refine policies. Fluency in French and English, and EU work eligibility, are required.

Qualifications

• 1–2 years of experience in customer support, content moderation, BPO, or related field.
• Familiarity with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenship.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, intellectual property violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve the safety and reliability of AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French (C1–C2)

English (B2)

Description du poste

Cbtalents is seeking a French-speaking agent to join an international team in Athens. You will contribute to content moderation, customer support, and improving AI systems by helping ensure safe and reliable platform experiences for users worldwide.

Responsibilities include reviewing user content, investigating reports, providing chat and email support, and collaborating with Trust & Safety to refine policies. Fluency in French and English, and EU work eligibility, are required.