French-Speaking Safety & Support Specialist in Athens

Cbtalents; Carcassonne; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Food allowance

Career growth opportunities

Well-being support

Résumé du poste

Cbtalents is seeking a French-speaking Agent in Athens to support content moderation, customer support, and AI system improvements. You will review content, handle reports, and assist with platform inquiries while collaborating with Trust & Safety teams.

Ideal candidates have 1–2 years in related fields, French at C1-C2, and English at B2, plus a valid Greece/EU work permit. Relocation support is available and a competitive salary is offered.

Qualifications

• French language proficiency at C1-C2 level.
• English proficiency at B2 level.
• 1–2 years of experience in customer support, content moderation, BPO, or related fields preferred.
• Familiarity with online culture and social media trends.
• Valid work permit for Greece or EU citizenship.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, IP violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform inquiries.
• Help improve safety of AI systems by reviewing and classifying content, including sensitive scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism and objectivity.

Connaissances

French C1-C2

English B2

Customer support

Online culture familiarity

Description du poste

Cbtalents is seeking a French-speaking Agent in Athens to support content moderation, customer support, and AI system improvements. You will review content, handle reports, and assist with platform inquiries while collaborating with Trust & Safety teams.

Ideal candidates have 1–2 years in related fields, French at C1-C2, and English at B2, plus a valid Greece/EU work permit. Relocation support is available and a competitive salary is offered.