French-Speaking Moderation Specialist — Live in Athens

Cbtalents; Vannes; Sur place; EUR 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Well-being program

Relocation support available

Résumé du poste

Cbtalents in Athens is seeking a French-speaking Agent to join an international team and help create a safer online environment for millions of users. You will review and moderate content, provide chat and email support, and assist in improving AI systems while ensuring compliance with standards.

Responsibilities include handling reports, supporting customers, and collaborating with Trust & Safety teams to resolve complex cases, all while maintaining professionalism with sensitive content.

Qualifications

• French level C1–C2.
• English at B2 (C1 may be required for specialized workflows).
• 1–2 years of experience in customer support or content moderation.
• Familiarity with online culture, social media platforms, and internet trends.
• Valid work permit in Greece or EU citizenship required.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, intellectual property violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve the safety and reliability of AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism, objectivity, and attention to detail.

Connaissances

French language

English communication

Customer support

Description du poste

Cbtalents in Athens is seeking a French-speaking Agent to join an international team and help create a safer online environment for millions of users. You will review and moderate content, provide chat and email support, and assist in improving AI systems while ensuring compliance with standards.

Responsibilities include handling reports, supporting customers, and collaborating with Trust & Safety teams to resolve complex cases, all while maintaining professionalism with sensitive content.