Delivery Operation Specialist

JD.COM; Lyon; On-site; EUR 60,000 - 90,000; Full time

Job summary

JD.COM in Lyon, France is seeking a Process Optimization and Capacity Management professional to streamline delivery workflows, optimise route planning, and drive cost reductions across internal teams and external carriers.

You will monitor KPIs, implement risk and contingency plans, coordinate with 3PL partners, and lead cross-functional improvement initiatives during peak seasons. A BAC+5 in logistics and strong Excel/Power BI skills are required.

Qualifications

• Master level (BAC+5) or above, Supply Chain / Logistics background preferred.
• Good command of logistics KPIs (on-time performance, exceptions & complaint management); able to design risk-warning and emergency-response mechanisms.
• Strong analytical skills; proficient in Excel / Power BI for reporting and process improvement.
• Strong cross-team communication and resilience under peak-season operational pressure.

Responsibilities

• Analyse full delivery workflow and develop standard operating procedures for internal teams and carriers.
• Manage in-house resources and third-party carriers; build scheduling plans and optimise manpower and vehicle configuration.
• Track core logistics KPIs and establish proactive risk-warning mechanisms; resolve order anomalies and customer complaints.
• Set-up carrier performance assessment, conduct reviews and drive corrective-action plans; train on operational standards and compliance.
• Analyse fulfilment data, identify efficiency and cost-saving opportunities, and collaborate with stakeholders to implement improvements.
• Other ad-hoc tasks assigned by line manager.

Skills

Analytical skills

Cross-team communication

Resilience under peak-season

Logistics KPIs

Education

Master's degree in Supply Chain / Logistics

Tools

TMS

WMS

Excel

Power BI

Job description

• Process Optimization and Standards Implementation Analyse full delivery workflow: collection, in-transit, hand-over and successful delivery. Develop and deploy standard operating procedures for internal teams and external carriers. Optimise route-planning & resource scheduling to lift delivery efficiency & on-time performance and reduce fulfilment operating costs.
• Capacity Management and Resource Coordination Manage both in-house resources and third-party carriers / 3PL partners. Build scheduling plans, monitor capacity consumption and optimise manpower & vehicle configuration. Participate in carrier tendering, on-boarding, performance remediation and vendor phasing-off. Plan sufficient capacity reserve for French peak sales seasons including Black Friday and Christmas; improve resource utilisation and cost-effectiveness.
• Indicator Monitoring & Exception Handling Track core logistics KPIs: delivery timeliness, on-time rate, cargo-damage rate & return rate. Establish proactive risk-warning mechanisms. Resolve order anomalies, customer complaints and operational incidents in timely manner. Maintain and iterate contingency plans to guarantee delivery quality and end-customer satisfaction.
• Carrier Management & Enablement Set-up carrier performance assessment framework. Conduct regular operational reviews and drive corrective-action plans. Organise business training to communicate operational standards, safety rules and local French compliance requirements, improving carrier service quality and compliance awareness.
• Data-Driven & Cross-Functional Collaboration Analyse France-market fulfilment data, identify efficiency & cost-saving opportunities, deliver insight reports and drive process iteration. Collaborate with business, tech, customer-service and procurement stakeholders to resolve operational pain-points and deliver key project outcomes.
• Other ad-hoc tasks assigned by line manager.

Requirements

• Master level (BAC+5) or above, Supply Chain / Logistics-related background preferred.
• Good command of logistics KPIs (on-time performance, cargo damage, exceptions & complaint management); able to design risk-warning and emergency-response mechanisms.
• Strong analytical skills; proficient in Excel / Power BI for reporting and process improvement.
• Strong cross-team communication and resilience under peak-season operational pressure.

Preferred

• Deep knowledge of French local logistics players: Colissimo, Chronopost, DPD, GLS etc.
• Hands-on exposure to TMS / WMS logistics systems. ADR / FIATA logistics-certificate knowledge is a plus.
• Familiarity with French local logistics & labour regulatory requirements.