EU Customer Service & Logistics Associate Manager

Kendo Brands, Inc.; Saran; On-site; EUR 32,000 - 42,000; Full time

Job summary

Kendo Brands, Inc. is seeking an Associate Manager Customer Service to join our European Distribution Center team in Saran, France.

You will be the main contact for our customers on a dedicated channel (internal, EU, Export, UK) and manage their orders from receiving to delivery, ensuring excellent service while collaborating with Paris and San Francisco teams. The role requires strong English and French, solid MS Office skills (Excel mandatory) and a proactive, organized approach.

Qualifications

• Fluent in English and French.
• Good communication skills (oral, written and interpersonal).
• Extensive knowledge of Microsoft Office tools and especially Excel (mandatory).
• BA or BS in logistics and/or international trade appreciated.
• Prior experience in this role is a plus but beginners with motivation, curiosity and adaptability are welcome.

Responsibilities

• Optimize OTIF (on time and in full) of orders considering customer needs, inventory, allocations, arrivals, DC capacity and transport plan.
• Inform customers about product availability.
• Process orders in ERP and send to third-party logistics WMS.
• Coordinate picking and packing with the distribution center.
• Prepare shipping documents.
• Organize transport with carriers.
• Track delivery to final destination.
• Manage claims.

Skills

Communication skills

Fluent in English

Fluent in French

Microsoft Office / Excel

Education

BA/BS in logistics and/or international trade

Tools

Microsoft Excel

Job description

Kendo Brands, Inc. is seeking an Associate Manager Customer Service to join our European Distribution Center team in Saran, France.

You will be the main contact for our customers on a dedicated channel (internal, EU, Export, UK) and manage their orders from receiving to delivery, ensuring excellent service while collaborating with Paris and San Francisco teams. The role requires strong English and French, solid MS Office skills (Excel mandatory) and a proactive, organized approach.