French-Speaking Customer Experience Pro – Print & Design

Sennasearch; Paris; On-site; EUR 32,000 - 52,000; Full time

Job summary

FLYERALARM, Europe’s leading online printing partner, is expanding its Paris team and seeks a Customer Service Representative (m/f/d). You will be the friendly voice guiding customers through print solutions, placing orders, and ensuring accuracy from start to delivery.

You’ll answer inquiries by phone or email, assist with orders, and coordinate with the production team in Germany to keep customers informed. A background in graphic design and strong language skills are valued.

Qualifications

• Background in graphic design or a related qualification in marketing, communications, hospitality, or design.
• Hands-on experience in print or graphic design is a plus.
• Previous experience in customer support or service roles.
• Native-level French with solid English and/or German.
• Ideally based in the Paris region or willing to relocate.

Responsibilities

• Answer customer questions and requests by phone or email.
• Support order placements and make minor adjustments to design files.
• Coordinate with production team in Germany to keep customers updated.
• Create a seamless and stress-free customer experience.

Skills

Graphic design background

Customer service experience

Multilingual: French + English/German

Education

Graphic design or related qualification in marketing/communications/hospitality/design

Job description

FLYERALARM, Europe’s leading online printing partner, is expanding its Paris team and seeks a Customer Service Representative (m/f/d). You will be the friendly voice guiding customers through print solutions, placing orders, and ensuring accuracy from start to delivery.

You’ll answer inquiries by phone or email, assist with orders, and coordinate with the production team in Germany to keep customers informed. A background in graphic design and strong language skills are valued.