Customer Service Representative - Paris

Sennasearch; Paris; On-site; EUR 32,000 - 52,000; Full time

Job summary

FLYERALARM, Europe’s leading online printing partner, is expanding its Paris team and seeks a Customer Service Representative (m/f/d). You will be the friendly voice guiding customers through print solutions, placing orders, and ensuring accuracy from start to delivery.

You’ll answer inquiries by phone or email, assist with orders, and coordinate with the production team in Germany to keep customers informed. A background in graphic design and strong language skills are valued.

Qualifications

• Background in graphic design or a related qualification in marketing, communications, hospitality, or design.
• Hands-on experience in print or graphic design is a plus.
• Previous experience in customer support or service roles.
• Native-level French with solid English and/or German.
• Ideally based in the Paris region or willing to relocate.

Responsibilities

• Answer customer questions and requests by phone or email.
• Support order placements and make minor adjustments to design files.
• Coordinate with production team in Germany to keep customers updated.
• Create a seamless and stress-free customer experience.

Skills

Graphic design background

Customer service experience

Multilingual: French + English/German

Education

Graphic design or related qualification in marketing/communications/hospitality/design

Job description

Join the team behind Europe's leading online print service
FLYERALARM, is not just printing - they are powering creativity. As one of Germany’s largest e-commerce companies and Europe’s #1 online printing partner, they help thousands of businesses bring their ideas to life every single day.
To support their continued growth in France, they are looking for a Customer Service Representative (m/f/d) to join their Paris team. Your role: first-line support, full-on impact

As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers trust - whether they reach out via phone or email. You'll guide them through our wide range of print solutions, offer expert advice, and make sure every detail is spot-on. From placing an order to final delivery, you'll be there to ensure a smooth and satisfying customer experience.

What you'll be doing

• Answering customer questions and requests by phone or email - quickly, clearly, and kindly

• Supporting order placements and making minor adjustments to design files if needed

• Coordinating with our production team in Germany to keep customers updated

• Creating a seamless and stress-free experience for every customer you help

What we’re looking for

• A background in graphic design or a relevant qualification in marketing, communications, hospitality, or design

• Hands-on experience in print or graphic design is a big plus

• Previous experience in customer support or service roles

• Native-level French and a solid command of English and/or German

• Ideally based in the Paris region (or willing to relocate)

• A friendly, patient, and proactive attitude - you're someone who stays cool under pressure and always thinks in solutions

What we offer

• A dynamic, independent role within an ambitious and growing international company

• A real chance to shape the customer experience in France and make your mark

• Long-term career opportunities in one of Europe's biggest e-commerce success stories