French Speaker for Trust & Safety — Live in Athens

Cbtalents; Brest; Sur place; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Food allowance

Career growth opportunities

Well-being support (24/7 counselors)

Résumé du poste

Cbtalents is seeking a French-speaking agent to join an international team in Athens. You will moderate content, assist customers, and help improve AI systems while ensuring safety and policy compliance.

Responsibilities include reviewing reports, providing support via chat and email, and collaborating with Trust & Safety to refine policies and prompts. Relocation support is available for the right candidate.

Qualifications

• C1–C2 French.
• B2 English (C1 may be required for certain specialized workflows).
• 1–2 years of experience in customer support, content moderation, BPO, or related field preferred.
• Familiarity with online culture, social media platforms, and internet trends.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, IP violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform inquiries.
• Help improve AI systems by reviewing and classifying content, including sensitive or complex scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety teams to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism and objectivity.

Description du poste

Cbtalents is seeking a French-speaking agent to join an international team in Athens. You will moderate content, assist customers, and help improve AI systems while ensuring safety and policy compliance.

Responsibilities include reviewing reports, providing support via chat and email, and collaborating with Trust & Safety to refine policies and prompts. Relocation support is available for the right candidate.