French Customer Specialist Travel Support

Cross Border Talents; Nîmes; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist to serve as a key contact for customers, delivering professional support across orders, accounts, products, and services. You will handle inquiries via phone, email, chat, and digital platforms to ensure a positive experience throughout the support journey.

The role emphasizes accurate documentation, collaboration with internal teams, and ongoing knowledge of products, policies, and procedures through regular training.

Qualifications

• Language requirements: Fluent in French (C1/C2) and English (B2).
• Eligibility: EU citizenship or Portuguese residency card.
• Soft skills: strong analytical, creative, and communication abilities.

Responsabilités

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.

Connaissances

Analytical thinking

Creative thinking

Communication

Description du poste

Cross Border Talents is seeking a Customer Specialist to serve as a key contact for customers, delivering professional support across orders, accounts, products, and services. You will handle inquiries via phone, email, chat, and digital platforms to ensure a positive experience throughout the support journey.

The role emphasizes accurate documentation, collaboration with internal teams, and ongoing knowledge of products, policies, and procedures through regular training.