French Customer Care Specialist — Travel Support (Multichannel)

Cross Border Talents; Marseille; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist to deliver high-quality support across phone, email, chat, and digital channels in an international team. You will assist with orders, accounts, products, and services while guiding customers through relevant processes and documenting interactions in internal systems.

The role emphasizes strong communication, analytical thinking, and a proactive mindset, with opportunities to grow in the Travel field within an onsite office in Marseille.

Qualifications

• Fluent in French (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive mindset; eager to learn and grow in travel field

Responsabilités

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Connaissances

Analytical skills

Creative mindset

Communication skills

Description du poste

Cross Border Talents is seeking a Customer Specialist to deliver high-quality support across phone, email, chat, and digital channels in an international team. You will assist with orders, accounts, products, and services while guiding customers through relevant processes and documenting interactions in internal systems.

The role emphasizes strong communication, analytical thinking, and a proactive mindset, with opportunities to grow in the Travel field within an onsite office in Marseille.