French Customer Specialist - Onsite with Health, Relocation

Cross Border Talents; Lyon; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Meal allowance

Health and life insurance

Relocation package

Onsite work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist Representative to be the first point of contact for customers, handling inquiries, orders, accounts, products, and general support across phone, email, chat and other channels.

You will document interactions, resolve issues, collaborate with internal teams, and continually build product knowledge to ensure a friendly, proactive customer experience in French and English.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsabilités

• Provide friendly and professional customer support through phone, email, chat, and other channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive, customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback to improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through training.

Connaissances

Analytical

Creative thinking

Communication

Description du poste

Cross Border Talents is seeking a Customer Specialist Representative to be the first point of contact for customers, handling inquiries, orders, accounts, products, and general support across phone, email, chat and other channels.

You will document interactions, resolve issues, collaborate with internal teams, and continually build product knowledge to ensure a friendly, proactive customer experience in French and English.