Customer Service Associate Manager - CDD

Kendo Brands, Inc.; Saran; On-site; EUR 32,000 - 42,000; Full time

Job summary

Kendo Brands, Inc. is seeking an Associate Manager Customer Service to join our European Distribution Center team in Saran, France.

You will be the main contact for our customers on a dedicated channel (internal, EU, Export, UK) and manage their orders from receiving to delivery, ensuring excellent service while collaborating with Paris and San Francisco teams. The role requires strong English and French, solid MS Office skills (Excel mandatory) and a proactive, organized approach.

Qualifications

• Fluent in English and French.
• Good communication skills (oral, written and interpersonal).
• Extensive knowledge of Microsoft Office tools and especially Excel (mandatory).
• BA or BS in logistics and/or international trade appreciated.
• Prior experience in this role is a plus but beginners with motivation, curiosity and adaptability are welcome.

Responsibilities

• Optimize OTIF (on time and in full) of orders considering customer needs, inventory, allocations, arrivals, DC capacity and transport plan.
• Inform customers about product availability.
• Process orders in ERP and send to third-party logistics WMS.
• Coordinate picking and packing with the distribution center.
• Prepare shipping documents.
• Organize transport with carriers.
• Track delivery to final destination.
• Manage claims.

Skills

Communication skills

Fluent in English

Fluent in French

Microsoft Office / Excel

Education

BA/BS in logistics and/or international trade

Tools

Microsoft Excel

Job description

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH , the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global channels and selective retailers.

Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for: ENTREPRENEURIAL SPIRIT, PERSEVERANCE, GENEROSITY, STORYTELLING, QUALITY OBSESSION, FUN, DIVERSITY AND INCLUSION.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin and Fenty Hair, Ole Henriksen and Lip Lab.

Associate manager customer service

We will be very happy to welcome you in our European Distribution Center team of 6 people in Saran, France (45). In this role, you will be the main contact for our customers of a dedicated channel (internal, EU, Export, UK). You will have the opportunity to manage their orders from the receiving to the delivery. You will ensure that customers receive an excellent service and your contribution will help enhance their satisfaction. Internally, you will work with the international team based in Paris (supply teams, sales, marketing...) and with the global operation team based in San Francisco, USA.

Job Responsibilities

• Optimize the OTIF (on time and in full rate) of the orders, considering the customer needs, the inventory, the allocations, the upcoming product arrivals, the distribution center capacity and the transportation plan.
• Inform our customers of the products' availability
• Process the orders in our ERP and send them to our third-party logistic WMS
• Coordinate the picking and packing with the distribution center
• Prepare the shipping documents
• Organize the transportation with the carriers
• Track the delivery to the final delivery location
• Manage the claims

Profile

Fluent in English and French Good communication skills (oral, written and interpersonal) Extensive knowledge of Microsoft Office tools and especially Excel (mandatory) BA or BS (Bac+2/+3) in logistic and/or international trade appreciated Prior experience in this role is a plus but a beginner candidate able to demonstrate motivation, curiosity, adaptability, good learning skills and commitment to our values (Kendo and LVMH) is also appreciated Highly organized and proactive problem-solver Don't forget humor, kindness and empathy!

Additional Information

This role is temporary with a starting date in December 2026 and end date on May 31st 2027.