Customer Service Associate Manager - CDD

LVMH; Saran; On-site; EUR 30,000 - 42,000; Full time

Job summary

Kendo Holdings, Inc. in Saran, France (within LVMH's European distribution network) is seeking a temporary logistics coordinator to manage customer orders from receipt through delivery.

The role covers EU, Export, and UK channels, ensuring top-tier service and OTIF performance. You will collaborate with the Paris supply/sales teams and the San Francisco global operations team, optimizing order flow, coordinating picking/packing, and handling shipping documents and carrier arrangements.

Qualifications

• Fluent in English and French.
• Experience in logistics and order management is preferred.
• Strong Excel and MS Office skills are required.
• Bachelor-level degree in logistics or international trade is appreciated.
• Highly organized, proactive, and adaptable.

Responsibilities

• Optimize OTIF for orders considering customer needs and capacity.
• Inform customers about product availability.
• Process orders in ERP and forward to 3PL WMS.
• Coordinate picking and packing with the distribution center.
• Prepare shipping documents and organize transportation.
• Track delivery to final destination and manage claims.

Skills

Fluent English

Fluent French

Excel

Communication

Organized

Learning agility

Education

BA in logistics / international trade

Tools

ERP systems

WMS

Microsoft Office

Job description

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH , the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global channels and selective retailers.

Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for: ENTREPRENEURIAL SPIRIT, PERSEVERANCE, GENEROSITY, STORYTELLING, QUALITY OBSESSION, FUN, DIVERSITY AND INCLUSION.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin and Fenty Hair, Ole Henriksen and Lip Lab.

We will be very happy to welcome you in our European Distribution Center team of 6 people in Saran, France (45).

In this role, you will be the main contact for our customers of a dedicated channel (internal, EU, Export, UK). You will have the opportunity to manage their orders from the receiving to the delivery. You will ensure that customers receive an excellent service and your contribution will help enhance their satisfaction.

Internally, you will work with the international team based in Paris (supply teams, sales, marketing…) and with the global operation team based in San Francisco, USA.

Job responsibilities

• Optimize the OTIF (on time and in full rate) of the orders, considering the customer needs, the inventory, the allocations, the upcoming product arrivals, the distribution center capacity and the transportation plan.
• Inform our customers of the products’ availability
• Process the orders in our ERP and send them to our third-party logistic WMS
• Coordinate the picking and packing with the distribution center
• Prepare the shipping documents
• Organize the transportation with the carriers
• Track the delivery to the final delivery location
• Manage the claims

Profile

• Fluent in English and French
• Good communication skills (oral, written and interpersonal)
• Extensive knowledge of Microsoft Office tools and especially Excel (mandatory)
• BA or BS (Bac+2/+3) in logistic and/or international trade appreciated
• Prior experience in this role is a plus but a beginner candidate able to demonstrate motivation, curiosity, adaptability, good learning skills and commitment to our values (Kendo and LVMH) is also appreciated
• Highly organized and proactive problem-solver
• Don’t forget humor, kindness and empathy!

Additional information

This role is temporary with a starting date in December 2026 and end date on May 31st 2027.

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