Customer Service Associate Manager - Cdd

Kendo; Saran; On-site; EUR 32,000 - 40,000; Full time

Job summary

Kendo Holdings, Inc. is seeking an Associate Manager Customer Service to join our European Distribution Center team in Saran, France (45).

You will be the main contact for customers across internal, EU, Export and UK channels, managing orders from receipt to delivery and ensuring exceptional service to boost satisfaction. You'll collaborate with Paris and San Francisco teams to optimize operations.

Qualifications

• Fluent in English and French, written and spoken.
• Excellent communication skills across channels.
• Highly organized with proactive problem-solving mindset.
• Proficiency with Microsoft Excel is mandatory.
• Bachelor’s degree in logistics or international trade is a plus.

Responsibilities

• Optimize OTIF for orders, considering needs, inventory, allocations, arrivals, DC capacity and transport plan.
• Inform customers about product availability.
• Process orders in ERP and forward to 3PL WMS.
• Coordinate picking, packing and shipping with DC.
• Prepare shipping documents and organize transport with carriers.
• Track delivery to final destination and manage claims.

Skills

Fluent English & French

Strong communication

Highly organized

Humor & empathy

Motivation & learning

Proactive problem solver

Education

BA or BS in logistics / international trade

Tools

Excel

Job description

Position

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH , the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global channels and selective retailers.

Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for: ENTREPRENEURIAL SPIRIT, PERSEVERANCE, GENEROSITY, STORYTELLING, QUALITY OBSESSION, FUN, DIVERSITY AND INCLUSION.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin and Fenty Hair, Ole Henriksen and Lip Lab.

Associate manager customer service

We will be very happy to welcome you in our European Distribution Center team of 6 people in Saran, France (45).

In this role, you will be the main contact for our customers of a dedicated channel (internal, EU, Export, UK). You will have the opportunity to manage their orders from the receiving to the delivery. You will ensure that customers receive an excellent service and your contribution will help enhance their satisfaction.

Internally, you will work with the international team based in Paris (supply teams, sales, marketing…) and with the global operation team based in San Francisco, USA.

Job responsibilities

• Optimize the OTIF (on time and in full rate) of the orders, considering the customer needs, the inventory, the allocations, the upcoming product arrivals, the distribution center capacity and the transportation plan.
• Inform our customers of the products’ availability
• Process the orders in our ERP and send them to our third-party logistic WMS
• Coordinate the picking and packing with the distribution center
• Prepare the shipping documents
• Organize the transportation with the carriers
• Track the delivery to the final delivery location
• Manage the claims

Profile

• Fluent in English and French
• Good communication skills (oral, written and interpersonal)
• Extensive knowledge of Microsoft Office tools and especially Excel (mandatory)
• BA or BS (Bac+2/+3) in logistic and/or international trade appreciated
• Prior experience in this role is a plus but a beginner candidate able to demonstrate motivation, curiosity, adaptability, good learning skills and commitment to our values (Kendo and LVMH) is also appreciated
• Highly organized and proactive problem-solver
• Don’t forget humor, kindness and empathy!

Additional information

This role is temporary with a starting date in December 2026 and end date on May 31st 2027.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.