Enterprise Growth Account Manager—Upsell & Renewal

Nanonets; Paris; Sur place; EUR 80 000 - 90 000; Plein temps

Résumé du poste

Nanonets is seeking an Enterprise Account Manager to own Enterprise customer relationships with a strong focus on upsell, expansion, and renewal. You will engage customers early in their journey, build the account relationship with the Customer Success Manager, and drive expansion and retention across your book of business.

Primary KPI: Net Revenue Retention, driven through expansion ARR and on-time renewal.

Qualifications

• 3+ years of experience in Account Management, Consulting, ideally in SaaS, AI, or automation.
• Experience driving expansion or growth within existing customer accounts.
• Proven ability to run commercial conversations and negotiations.
• Comfortable working alongside technical or solutions-led teams.
• Strong stakeholder management and communication skills, including experience navigating executive relationships.

Responsabilités

• Own a book of enterprise accounts from POC kickoff through renewal, building the commercial relationship and executive alignment.
• Partner closely with the Customer Success Manager as your first resource for product support, demos, and early expansion discussions before engaging Engagement Manager or Solutions.
• Proactively identify and execute upsell opportunities (expanded use cases, higher volumes, additional workflows or teams).
• Own renewal outreach and negotiation beginning 5 months before renewal date, using the health narrative delivered by the CSM.
• Build and maintain multi-threaded relationships with economic buyers and executive stakeholders, not just day-to-day operational contacts.
• Partner closely with Solutions, Product, and Sales to align customer needs with long-term growth opportunities.
• Run commercial conversations including pricing, packaging, expansion scope, and contract terms.
• Maintain clear visibility into pipeline health, renewal timelines, and expansion opportunities.
• Track and report on key metrics including expansion ARR, renewal rate, and NRR.

Connaissances

Account Management

SaaS

Negotiation

Stakeholder Management

Description du poste

Nanonets is seeking an Enterprise Account Manager to own Enterprise customer relationships with a strong focus on upsell, expansion, and renewal. You will engage customers early in their journey, build the account relationship with the Customer Success Manager, and drive expansion and retention across your book of business.

Primary KPI: Net Revenue Retention, driven through expansion ARR and on-time renewal.