Mid-Market Customer Success Manager

Global-e; Paris; On-site; EUR 55,000 - 75,000; Full time

Job summary

Global-e is seeking a Customer Success Manager to partner with and ensure long-term success of our Mid-Market EU clients. You will manage a portfolio, connect with key executives, and drive revenue through expansion opportunities.

You will liaise between clients and cross-functional teams to ensure timely delivery, build trusted advisor relationships with C-levels, and prepare periodic performance reports and QBRs. Fluency in English and French is required.

Qualifications

• 1+ years in Account Management or Customer Success Manager role.
• Experience driving revenue through up-selling and cross-selling.
• Fluency in English and French (written and verbal).
• Strong ability to analyze data and present trends.
• Experience in software/SaaS/Logistics B2B preferred.
• Masters degree or equivalent preferred.

Responsibilities

• Partner with Global-e to ensure long-term success of Mid-Market EU clients.
• Develop and maintain relationships with key executives (C-level).
• Drive revenue growth through expansion and cross-sell opportunities.
• Liaise between clients and internal cross-functional teams to ensure timely delivery.
• Prepare periodic performance reports and QBRs analyzing client KPIs.

Skills

Revenue growth

Executive communication

Analytical skills

Bilingual EN/FR

Education

Master's degree

Job description

• We are looking for a Customer Success Manager who will partner with Global-e and ensure the long-term success of our Mid-Market clients in the EU
• The Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business
• They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs
• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Generate revenue though up-selling and cross-selling existing accounts
• Proactively identify expansion opportunities in addition to any red flags
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
• Build and maintain strong and long-lasting client relationships

Experience in generating revenue by expanding on an existing book-of-businessDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levelsExcellent listening, negotiation and presentation skillsAt least 1+ years experience in an Account Management or Customer Success Manager roleStrong analytical skills with the ability to present data and trends to internal and external clientsWritten and verbal fluency in English and FrenchProven ability to manage multiple projects at a timeMasters degree or equivalent preferableExperience in delivering client-focused solutions based on customer needsPrior B2B experience in a software, logistics or SaaS company preferred