Enterprise CSM — Strategic Growth & Renewals (Remote)

Najar; Paris; Híbrido; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RTT: For a better work-life balance

BSPCE: Benefit from Najar's growth

Remote Work: Flexibility with remote工作

Wemind Insurance: 70% covered by the公司

Swile Card: For your meals and more

Bonus: One off-site per year and three

Wellness : Osteopathy sessions 2d/w at

Descripción de la vacante

Najar in Paris seeks a Senior Customer Success Manager to own a portfolio of high-value Enterprise accounts, navigating C-suite relationships and driving retention and expansion in a fast-growing B2B SaaS environment.

You will collaborate with Product, Procurement, and Sales to build strategic playbooks, mentor junior teammates, and shape the CS practice while delivering measurable financial impact for executive sponsors.

Formación

• 7+ years in a CSM or strategic account role in SaaS B2B, with proven Enterprise exposure.
• Track record of independently managing high-value or complex accounts (multi-stakeholder, high ARR).
• Demonstrated ability to navigate C-suite relationships with credibility and composure.
• Commercial rigor: you've structured and closed complex renewals and expansion deals.
• Ability to build business cases and quantify financial impact in executive-ready terms.
• Fully bilingual French / English (written and spoken).
• Builder mindset: comfortable operating with evolving processes and actively contributing to their improvement.

Responsabilidades

• Own a portfolio of Enterprise accounts with high ARR exposure and build tailored strategies.
• Manage complex renewals end-to-end, including commercial negotiations.
• Anchor Najar into clients' procurement operations: governance, spend visibility, automation.
• Coordinate the CSM + Procurement Expert binomial to drive delivery quality on high-stakes accounts.
• Lead cross-functional alignment (Product, Procurement, Sales, Marketing) and contribute to playbooks and standards.

Conocimientos

Enterprise account management

C-suite storytelling

Strategic negotiation

Bilingual French/English

SaaS B2B

Descripción del empleo

Najar in Paris seeks a Senior Customer Success Manager to own a portfolio of high-value Enterprise accounts, navigating C-suite relationships and driving retention and expansion in a fast-growing B2B SaaS environment.

You will collaborate with Product, Procurement, and Sales to build strategic playbooks, mentor junior teammates, and shape the CS practice while delivering measurable financial impact for executive sponsors.