Enterprise Customer Success Manager – Growth & Renewals

Matrix42; Paris; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Work-life balance

Hybrid work arrangement

Career growth opportunities

Flexible benefits

Job summary

Matrix42 is building a customer-facing Customer Success organization in Paris. The role focuses on driving value realization, adoption, renewals, and growth across enterprise software accounts with senior stakeholders.

You will map decision-makers, translate objectives into joint plans, and lead executive reviews to secure ongoing value and expansion opportunities. Fluent English and French are required; you will coordinate with Sales, Partner Ecosystem, Support, and Professional Services to

Qualifications

• 5+ years in Customer Success, Account Management, consulting or similar with enterprise software.
• Proven track record protecting/growing revenue in complex multi-stakeholder accounts.
• Comfort engaging executive stakeholders on outcomes, priorities, value and commercial aspects.
• Strong account planning, stakeholder mapping, presentation and renewal risk management.
• Ability to coordinate cross-functional teams and own customer outcomes; English & French fluency.

Responsibilities

• Identify decision makers and stakeholders across functions and map growth potential.
• Translate objectives into joint success plans with measurable outcomes and milestones.
• Lead business/executive reviews to demonstrate progress and plan next roadmap stage.
• Coordinate with partners, Professional Services, Support and Product to remove adoption barriers.
• Own proactive renewal management and identify upsell/cross-sell opportunities.
• Lead pricing and contract discussions; monitor health, adoption, and engagement.
• Collaborate with Sales, partners and Services to strengthen retention and value.
• Maintain accurate customer records, renewal forecasts, and success plans in CRM.

Skills

Customer Success

Account Management

Consulting

Stakeholder management

Negotiation

English & French

Tools

CRM systems

Analytics tools

Job description

Matrix42 is building a customer-facing Customer Success organization in Paris. The role focuses on driving value realization, adoption, renewals, and growth across enterprise software accounts with senior stakeholders.

You will map decision-makers, translate objectives into joint plans, and lead executive reviews to secure ongoing value and expansion opportunities. Fluent English and French are required; you will coordinate with Sales, Partner Ecosystem, Support, and Professional Services to