Paris-based Senior CSM — EU Growth & Key Accounts

Global-e; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid position (2 days remote)

Located in Paris

Annual ClassPass subscription

Competitive compensation package

Travel to London to visit UK team

Job summary

Global-e, Nasdaq: GLBE, seeks a Senior Enterprise Customer Success Manager to nurture strategic client partnerships across the EU from Paris. You will drive retention and revenue growth by delivering insights, coordinating cross-functional teams, and guiding clients to maximize value of Global-e's platform.

You'll work in a hybrid model with two remote days, collaborating with leading brands and benefiting from a fast-paced, innovative culture focused on impact and ownership.

Qualifications

• Fluency in French and English is a must.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
• Masters degree or equivalent preferable.

Responsibilities

• Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Skills

French & English fluency

B2B SaaS experience

Project management

Revenue growth

Client-focused solutions

Analytical skills

Executive communication

Negotiation skills

Education

Masters degree

Job description

Global-e, Nasdaq: GLBE, seeks a Senior Enterprise Customer Success Manager to nurture strategic client partnerships across the EU from Paris. You will drive retention and revenue growth by delivering insights, coordinating cross-functional teams, and guiding clients to maximize value of Global-e's platform.

You'll work in a hybrid model with two remote days, collaborating with leading brands and benefiting from a fast-paced, innovative culture focused on impact and ownership.