Enterprise CSM: ROI-Driven Growth for Global Accounts

Wakeo; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Wakeo, a SaaS platform for real-time visibility in intercontinental transportation, is seeking a Customer Success Manager in Paris. You will become the trusted advisor for enterprise customers after contract signing, driving usage, ROI, and zero churn across your portfolio.

You will onboard key users, define joint success plans, and proactively pursue upsell and cross-sell opportunities. Expect QBRs, cross-functional advocacy, and strong stakeholder management in a fast-growing, hybrid work

Qualifications

• 6–7 years of experience in SaaS B2B enterprise solutions.
• Experience with Enterprise customers in Account Management or Customer Success.
• Fluent in French and English; German a plus.
• Highly organized with urgency, analytical and solution-oriented.

Responsabilités

• Be the trusted advisor for Wakeo customers after contract signing.
• Drive usage, ROI, and minimize churn across your portfolio.
• Identify, close, and progress upsell and cross-sell opportunities.
• Onboard key users and align on joint success plans and ROI.
• Lead Quarterly Business Reviews and advocate for customers with product teams.
• Maintain strong relationships with decision-makers and champions.

Connaissances

French

English

German

Description du poste

Wakeo, a SaaS platform for real-time visibility in intercontinental transportation, is seeking a Customer Success Manager in Paris. You will become the trusted advisor for enterprise customers after contract signing, driving usage, ROI, and zero churn across your portfolio.

You will onboard key users, define joint success plans, and proactively pursue upsell and cross-sell opportunities. Expect QBRs, cross-functional advocacy, and strong stakeholder management in a fast-growing, hybrid work