Enterprise CSM: Drive Adoption & Growth in AI Finance

Payflows; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Payflows, a fintech platform, seeks a Customer Success Manager to drive adoption with enterprise finance teams in Paris. You’ll translate client objectives into success plans and partner with Product and Engineering to deliver measurable value.

You’ll own relationships from onboarding to renewal, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless, outcomes-driven customer journey.

Qualifications

• 2–5 years of experience in Customer Success, Account Management, or Consulting in B2B SaaS/fintech.
• Strong relationship-building and executive-level stakeholder management.
• Commercially savvy with ability to articulate ROI and drive expansion.
• Data-driven with comfort interpreting usage metrics and building retention playbooks.
• Proven track record managing enterprise SaaS accounts and driving adoption.

Responsabilités

• Drive adoption and measurable value across Finance, Treasury, and Procurement applications.
• Build deep relationships with key decision-makers from users to CFO-level stakeholders.
• Identify upsell and cross-sell opportunities and collaborate with Sales on expansions and renewals.
• Monitor account health metrics, forecast risks, and ensure proactive engagement.
• Collaborate with Product, Implementation, and Growth to ensure a seamless customer experience.

Connaissances

Relationship building

Account management

Commercial acumen

Data analysis

Stakeholder management

SaaS expertise

Description du poste

Payflows, a fintech platform, seeks a Customer Success Manager to drive adoption with enterprise finance teams in Paris. You’ll translate client objectives into success plans and partner with Product and Engineering to deliver measurable value.

You’ll own relationships from onboarding to renewal, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless, outcomes-driven customer journey.