Customer Success Manager - Large Accounts (H/F)

Wakeo; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Wakeo, a SaaS platform for real-time visibility in intercontinental transportation, is seeking a Customer Success Manager in Paris. You will become the trusted advisor for enterprise customers after contract signing, driving usage, ROI, and zero churn across your portfolio.

You will onboard key users, define joint success plans, and proactively pursue upsell and cross-sell opportunities. Expect QBRs, cross-functional advocacy, and strong stakeholder management in a fast-growing, hybrid work

Qualifications

• 6–7 years of experience in SaaS B2B enterprise solutions.
• Experience with Enterprise customers in Account Management or Customer Success.
• Fluent in French and English; German a plus.
• Highly organized with urgency, analytical and solution-oriented.

Responsabilités

• Be the trusted advisor for Wakeo customers after contract signing.
• Drive usage, ROI, and minimize churn across your portfolio.
• Identify, close, and progress upsell and cross-sell opportunities.
• Onboard key users and align on joint success plans and ROI.
• Lead Quarterly Business Reviews and advocate for customers with product teams.
• Maintain strong relationships with decision-makers and champions.

Connaissances

French

English

German

Description du poste

Wakeo provides a SaaS platform to bring real-time visibility on intercontinental transportation.

Using AI-based technology, we help shippers and logistics providers build a resilient and sustainable supply chain

We already work with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus or Hartrodt with users in more than 180 countries and we are rapidly growing our network.

And we do not plan to stop there! We just raised €18 million with Statkraft Ventures and our historical investors Promus Ventures, 360 Capital, 50 Partners and Techstars, to give even more visibility to worldwide transport actors.

As a Customer Success Manager , you will be the trusted advisor of your customers. You will be taking over the customer after the contract is signed.

Your main objectives are:

• Drive usage & build amazing ROI alongside your customers
• Guarantee 0 churn
• Boost upsell/ cross sell over your portfolio of customers

Your Missions :

Therefore, your missions will be as follows:

• Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.
• Onboard key users after delivery team at Wakeo complete the setup phase
• Define and work pro-actively on achieving our “joint success planˮ & ROI with our customers.
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health.
• Identify & close opportunities for up-sell and cross sell.
• Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams.
• Nurture relationships with decision makers & champions.
• Build success stories with customers & our marketing team.
• Share valuable insights with sales team to provide key differentiators while closing deals.
• Monitor closely with our support team the level of service we deliver.

Ideal Profile :

• Fluent in French and English is a must have, German is a plus.
• Around 6/ 7 years of experience acquired in Saas B2B enterprise solutions.
• Past experiences working with Enterprise customers in customer-facing roles including Account Management or Customer Success is a must have.
• Highly organised with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.
• You have the ability to be strategic, but you still roll up your sleeves to accomplish what needs to be done.
• Journeys to customers, also abroad, are not a problem for you.
• Knowledge on supply chain or transport is a plus.

Why joining us :

Wakeo is the perfect company if you want to :

• Live the start-up adventure in a fast-growing environment within a massive industry with almost limitless opportunities.
• Evolve in an international environment, mixing ambition, humility, dynamism and teamwork, where you can feel your impact directly.
• Enjoy teambuilding moments (Wakeo days, seminars…).
• Work in a hybrid way (2 to 3 days a week).
• Benefit from offices in the heart of Paris (with Gym access in the Office ).