Customer Success Manager - Large Accounts

Wakeo; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Gym access

Office in Paris

Résumé du poste

Wakeo provides a SaaS platform offering real-time visibility on intercontinental transportation. We are seeking a Customer Success Manager to become the trusted advisor to customers after contract signing and to drive ROI while ensuring 0 churn.

You will onboard key users, manage renewals, hunt for upsell opportunities, run QBRs, and collaborate with product and sales to share insights. Fluent in French and English; hybrid Paris-based position with potential travel.

Qualifications

• 6–7 years of experience in SaaS B2B enterprise solutions.
• Experience with Enterprise customers in customer-facing roles including Account Management or Customer Success.
• Fluent in French and English.
• Strong organisational skills and a sense of urgency to meet deadlines.
• Strategic thinker who can also execute.
• Willing to travel abroad.

Responsabilités

• Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.
• Onboard key users after delivery team at Wakeo completes the setup.
• Define and work pro-actively on achieving our “joint success plan” & ROI with our customers.
• Proactively manage multiple accounts to ensure customer's success in services renewal, adoption of products, customer health.
• Identify & close opportunities for up-sell and cross sell.
• Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams.
• Nurture relationships with decision makers & champions.
• Build success stories with customers & our marketing team.
• Share valuable insights with sales team to provide key differentiators while closing deals.
• Monitor closely with our support team the level of service we deliver.

Connaissances

French

English

SaaS B2B experience

Account management

Customer success

Relationship management

Organisation

Description du poste

Wakeo provides a SaaS platform to bring real-time visibility on intercontinental transportation.

Using AI-based technology, we help shippers and logistics providers build a resilient and sustainable supply chain.

We already work with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus or Hartrodt with users in more than 180 countries and we are rapidly growing our network.

And we do not plan to stop there! We just raised €18 million with Statkraft Ventures and our historical investors Promus Ventures, 360 Capital, 50 Partners and Techstars, to give even more visibility to worldwide transport actors.

As a Customer Success Manager, you will be the trusted advisor of your customers. You will be taking over the customer after the contract is signed.

Your main objectives are:

• Drive usage & build amazing ROI alongside your customers
• Guarantee 0 churn
• Boost upsell/ cross sell over your portfolio of customers

Your Missions :

Therefore, your missions will be as follows:

• Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.
• Onboard key users after delivery team at Wakeo complete the setup phase
• Define and work pro-actively on achieving our “joint success planˮ & ROI with our customers.
• Proactively manage multiple accounts to ensure customer's success in services renewal, adoption of products, customer health.
• Identify & close opportunities for up-sell and cross sell.
• Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams.
• Nurture relationships with decision makers & champions.
• Build success stories with customers & our marketing team.
• Share valuable insights with sales team to provide key differentiators while closing deals.
• Monitor closely with our support team the level of service we deliver.

Ideal Profile :

• Fluent in French and English is a must have, other language is a plus.
• Around 6/ 7 years of experience acquired in Saas B2B enterprise solutions.
• Past experiences working with Enterprise customers in customer-facing roles including Account Management or Customer Success is a must have.
• Highly organised with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.
• You have the ability to be strategic, but you still roll up your sleeves to accomplish what needs to be done.
• Journeys to customers, also abroad, are not a problem for you.
• Knowledge on supply chain or transport is a plus.

Wakeo is the perfect company if you want to :

• Live the start-up adventure in a fast-growing environment within a massive industry with almost limitless opportunities.
• Evolve in an international environment, mixing ambition, humility, dynamism and teamwork, where you can feel your impact directly.
• Enjoy teambuilding moments (Wakeo days, seminars…).
• Work in a hybrid way (2 to 3 days a week).
• Benefit from offices in the heart of Paris (with Gym access in the Office).