Customer Success Lead — SaaS for Global Logistics (Hybrid)

Wakeo; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Gym access

Office in Paris

Résumé du poste

Wakeo provides a SaaS platform offering real-time visibility on intercontinental transportation. We are seeking a Customer Success Manager to become the trusted advisor to customers after contract signing and to drive ROI while ensuring 0 churn.

You will onboard key users, manage renewals, hunt for upsell opportunities, run QBRs, and collaborate with product and sales to share insights. Fluent in French and English; hybrid Paris-based position with potential travel.

Qualifications

• 6–7 years of experience in SaaS B2B enterprise solutions.
• Experience with Enterprise customers in customer-facing roles including Account Management or Customer Success.
• Fluent in French and English.
• Strong organisational skills and a sense of urgency to meet deadlines.
• Strategic thinker who can also execute.
• Willing to travel abroad.

Responsabilités

• Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.
• Onboard key users after delivery team at Wakeo completes the setup.
• Define and work pro-actively on achieving our “joint success plan” & ROI with our customers.
• Proactively manage multiple accounts to ensure customer's success in services renewal, adoption of products, customer health.
• Identify & close opportunities for up-sell and cross sell.
• Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams.
• Nurture relationships with decision makers & champions.
• Build success stories with customers & our marketing team.
• Share valuable insights with sales team to provide key differentiators while closing deals.
• Monitor closely with our support team the level of service we deliver.

Connaissances

French

English

SaaS B2B experience

Account management

Customer success

Relationship management

Organisation

Description du poste

Wakeo provides a SaaS platform offering real-time visibility on intercontinental transportation. We are seeking a Customer Success Manager to become the trusted advisor to customers after contract signing and to drive ROI while ensuring 0 churn.

You will onboard key users, manage renewals, hunt for upsell opportunities, run QBRs, and collaborate with product and sales to share insights. Fluent in French and English; hybrid Paris-based position with potential travel.