EMEA Customer Success Manager — Onboarding, Growth & Renewals

Upciti; Montreuil; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Upciti is seeking an experienced Customer Success professional to manage an international client portfolio and drive post-sale success across the EMEA region. You will own onboarding, deployment, adoption, and ongoing satisfaction for public sector clients while identifying upsell opportunities.

You will lead executive-level meetings, deliver solution trainings, and coordinate with product and project teams to ensure renewals and growth. Travel will be required to support accounts.

Qualifications

• Manage a portfolio of public sector and enterprise clients in an international, multicultural context.
• Lead upsell and cross-sell opportunities within existing accounts.
• Attend and run executive-level meetings (kickoffs, EBRs, reviews).
• Deliver product training and onboarding sessions for new users.
• Monitor platform adoption metrics and produce client-facing reports.
• Proactive stakeholder management across cross-functional teams.

Responsibilities

• Onboard new clients and coordinate deployment with project teams.
• Drive portfolio growth, renewals, and upsell opportunities.
• Lead customer success initiatives and quarterly business reviews.
• Act as the bridge between clients and internal product, tech, and commercial teams.
• Capture and relay client feedback to product and process teams.
• Travel for field engagements as needed to support accounts.

Skills

Client portfolio management

Upsell & cross-sell

Executive meetings

Product training

Adoption metrics

Client reporting

CRM proficiency

Tools

HubSpot

Job description

Upciti is seeking an experienced Customer Success professional to manage an international client portfolio and drive post-sale success across the EMEA region. You will own onboarding, deployment, adoption, and ongoing satisfaction for public sector clients while identifying upsell opportunities.

You will lead executive-level meetings, deliver solution trainings, and coordinate with product and project teams to ensure renewals and growth. Travel will be required to support accounts.