EU Mid‑Market CSM — Strategic Growth & Accounts

Global-e; Paris; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Travel to London

Competitive compensation package

Résumé du poste

Global-e is seeking a Customer Success Manager to partner with mid-market EU clients, developing long-term relationships with senior executives and driving revenue by expanding existing book-of-business. You will liaise between clients and Global-e teams to ensure on-time delivery and strategic outcomes.

This hybrid role is based in Paris, with 2 remote days and a potential trip to London to meet the UK team.

Qualifications

• Written and verbal fluency in English and French.
• At least 1+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills.

Responsabilités

• Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue though up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Connaissances

Bilingual English and French

Account Management

Customer Success

Cross-functional collaboration

Revenue growth

Data analysis

Presentation & negotiation

Description du poste

Global-e is seeking a Customer Success Manager to partner with mid-market EU clients, developing long-term relationships with senior executives and driving revenue by expanding existing book-of-business. You will liaise between clients and Global-e teams to ensure on-time delivery and strategic outcomes.

This hybrid role is based in Paris, with 2 remote days and a potential trip to London to meet the UK team.