Senior Customer Success Manager: Growth & GTM (Paris)

DotProd; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible work-from-home policy

In-person collaboration in Paris

Résumé du poste

Entropia is seeking a Customer Success Manager based in Paris to lead onboarding for transactions, set up workspace structures, and guide advisors, banks and clients to success. You will work across the deal lifecycle, focusing on renewals and ongoing adoption of our data rooms, with a strong emphasis on collaboration and proactive health monitoring.

You will partner with deal teams, understand client workflows, and drive ROI through strategic engagement, training, and advocacy.

Qualifications

• Background in Enterprise SaaS or top-tier management consulting.
• Hands-on experience managing large-scale technology projects.
• Exceptional communicators and strategic thinkers who can influence stakeholders at all levels.

Responsabilités

• Lead strategic implementation, ensuring smooth adoption of Entropia in client workflows.
• Train deal teams quickly, from admins creating a room to bankers operating under deadlines.
• Manage client relationships with a consultative, high-touch approach for successful outcomes.

Connaissances

Enterprise SaaS

Management consulting

Stakeholder management

Communication skills

Strategic thinking

Team collaboration

High-pressure prioritization

Description du poste

Entropia is seeking a Customer Success Manager based in Paris to lead onboarding for transactions, set up workspace structures, and guide advisors, banks and clients to success. You will work across the deal lifecycle, focusing on renewals and ongoing adoption of our data rooms, with a strong emphasis on collaboration and proactive health monitoring.

You will partner with deal teams, understand client workflows, and drive ROI through strategic engagement, training, and advocacy.