Customer Success Manager — Automotive Platform Growth

S&P Global Mobility; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Mobility Global is seeking a client success professional in Paris to lead onboarding, migrations, and adoption initiatives. You will educate clients on platform capabilities, tailor training, and collaborate with Sales, Marketing, and Product to maximize value.

You will build relationships with senior client contacts, monitor usage, and drive renewals and upsell opportunities. Flexibility and strong communication are essential for navigating change across platforms.

Qualifications

• Typically 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
• Excellent listening and communication skills, with the ability to explain complex information clearly to diverse audiences and build confidence during periods of change.
• Proven ability to maintain strong relationships with senior client contacts and ensure high satisfaction.
• Bachelor’s degree.
• Comfortable working in an environment of change, with the ability to adapt quickly, learn new products and platforms.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsabilités

• Plan and execute proactive client engagement activities in collaboration with Sales, Marketing, Product, and other teams.
• Educate clients on product capabilities to boost usage, awareness, and value realization.
• Provide tailored training and enablement on platform features and migrations based on user needs.
• Support customers through platform migrations and maximize value from new platforms.
• Monitor product usage patterns and translate insights into actions to support renewals and upsell opportunities.
• Build and maintain relationships with senior client contacts to understand goals and challenges.
• Capture and relay client feedback to inform product development and migration planning.
• Use CRM tools to document activities, manage follow-ups, and meet targets.
• Prioritize tasks and manage multiple accounts effectively.
• Contribute to team initiatives to improve processes and efficiency.
• Share knowledge and guidance with team members to support consistent client engagement.
• Resolve varied client issues with resourcefulness and internal collaboration.

Connaissances

Client engagement

Account management

Communication

Teamwork

Organizational skills

Sales experience

MS Office

Formation

Bachelor's degree

Outils

Salesforce

SalesLoft

Description du poste

Mobility Global is seeking a client success professional in Paris to lead onboarding, migrations, and adoption initiatives. You will educate clients on platform capabilities, tailor training, and collaborate with Sales, Marketing, and Product to maximize value.

You will build relationships with senior client contacts, monitor usage, and drive renewals and upsell opportunities. Flexibility and strong communication are essential for navigating change across platforms.