Global Customer Success Manager: Adoption & Renewal

Fairly Made®; Paris; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Sports benefits: GymLib

Meal benefits: Swile card 50% + €8.50/

Job summary

Fairly Made® is seeking a Customer Success/Account Management professional to own post-sale relationships in Paris. You will onboard, drive platform usage, and renewals, while ensuring client teams achieve measurable value. Your feedback will shape the product and you will work across AM, Data, Product, and Supplier teams.

The role emphasizes data-driven decision making, training clients, and managing a portfolio with proactive renewal planning. English fluency is required; French is a plus.

Qualifications

• Experience (2 years) in Customer Success, Account Management, or client support in a B2B SaaS environment.
• You're comfortable with data: reading a usage dashboard, interpreting a churn signal, and turning it into a concrete action.
• You're rigorous and autonomous: you prioritize, keep commitments, and renewals are prepared months in advance.
• You're a clear, structured communicator who adapts to your audience, including in writing: guides, sequences, templates.
• You know how to build and tell a compelling, data-backed story of delivered value (business reviews, ROI).
• You know how to train clients and make them autonomous through reproducible systems.

Responsibilities

• Drive adoption and value creation by maximizing feature usage across your portfolio.
• Educate and empower clients through training and best practices.
• Monitor client health, identify at-risk accounts, and trigger preventive actions.
• Lead client reviews and formalize delivered value and roadmap alignment.
• Help improve product and client journeys by collecting actionable feedback.
• Work cross-functionally with AMs, Data, Product, and Suppliers.

Skills

Customer Success

Account Management

Data interpretation

Structured communication

Renewal management

Job description

Fairly Made® is seeking a Customer Success/Account Management professional to own post-sale relationships in Paris. You will onboard, drive platform usage, and renewals, while ensuring client teams achieve measurable value. Your feedback will shape the product and you will work across AM, Data, Product, and Supplier teams.

The role emphasizes data-driven decision making, training clients, and managing a portfolio with proactive renewal planning. English fluency is required; French is a plus.