Customer Success Manager: AI-Driven SaaS for Automotive

MotorK

Paris

Hybrid

EUR 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Relocation support

Meal Vouchers 8€

Eco vouchers

Hospitalisation Insurance

Mobile phone and SIM

Onboarding in Milan

Office + gym

Internal training paths

Discounts on brands

Job summary

MotorK is seeking a Customer Success Manager to join our Europe-based team, based in Antwerp with relocation to Belgium. You will own end-to-end account management, onboarding, and growth, collaborating with Delivery, Sales and Product teams to drive adoption and revenue.

The role requires multilingual capabilities (Dutch/Flemish, French, English) and a strong SaaS or digital marketing background. We offer a permanent, full-time hybrid position with relocation support, meal and eco vouchers,

Qualifications

Experience in account management or customer success within SaaS or digital product environments.
Strong understanding of B2B automotive dealer sector and web technologies (CMS/SEO).
Project management mindset bridging business requirements and technical delivery.

Responsibilities

Own the customer onboarding journey from contract to go-live and ensure activation aligns with the dealer's strategy.
Serve as primary reference point for clients throughout lifecycle and manage cross-functional execution.
Drive adoption, reduce churn, and execute upsell/cross-sell aligned with revenue goals.
Provide ongoing digital marketing and lead management expertise using the DealerK Method.
Track key metrics (NPS, retention, time-to-go-live, product adoption) and report insights.